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DLA Disposition Services Mobile Offices for Disposal Services and Customer Support

Description:

TECHNOLOGY AREA(S): Information Systems, Materials/Processes, Sensors

OBJECTIVE: To design, prototype, and test stand-alone mobile office vehicles that are fully equipped with a wide-range of communication and information technologies and capable of providing disposal services at the warfighter’s location.

DESCRIPTION: DLA Disposition Service seeks mobile office vehicle technology that is capable, equipped, and powered to provide a wide-range of disposal services and customer assistance/services at hundreds of geographically disparate military installations. Currently, DLA Disposition Services lacks the capability to provide a full-service mobile office that allows remote property disposal services to our customers at their location. Technologies sought are mobile communications, Wi-Fi, network connectivity for information technology functions/services, data processing, and document/label printing that is also capable of integrating with existing DLA networks, data storage, automated information systems (AIS), and applications. Disposal service functions typically performed are the ability to review/identify customer property requiring disposal, taking photos of property, entering property transactions into an AIS, printing documentation/labels, tagging property with labels, and to provide the warfighter a valid property receipt and any other related turn-in documentation immediately. DLA Disposition Services is also interested in the capability to receive, lift, and stow small amounts of property for transporting to a DLA Disposition Services location. DLA Disposition Services would also welcome information from industry regarding alternative concept vehicles for the above capabilities that use alternative fuels, power sources, and solar power energy.

PHASE I: The applied research and development goals of Phase I is to design and develop a mobile vehicle office prototype capable of performing disposal services, property receipt actions, and customer service at geographically disparate customer and military installations. Develop feasibility study and measures to gauge operational effectiveness/efficiency gains, determine potential increases in customer service and their experience, and develop the operational and sustainment costs if the agency were to use or deploy mobile office vehicles.

PHASE II: Based on the results achieved in Phase I, DLA Disposition Services will decide whether to continue the effort. The applied research and development goals of Phase II will be to build, deploy, and operationally test two prototype mobile office vehicles to perform property disposal actions and customer services at military installations located across the United States. Validate the feasibility study and measures for operational effectiveness/efficiency gains, verify increases in customer service and their experience, and solidify the operational and sustainment costs if the agency were to use or deploy mobile office vehicles

PHASE III DUAL USE APPLICATIONS: At this point, no specific funding is associated with Phase III. The vendor will use its solution and quantifiable results to build a compelling business case where the agency may choose to pursue a sole source contract for several DLA Disposition Services Mobile Office Vehicles technologies that are capable of providing disposal services at the warfighter’s location.

KEYWORDS: mobile office, mobile services, mobile service, telecommunications, information technology, vehicle, property disposal, customer support, customer service

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