Communication Analysis for Enhanced Team Performance in the AOC

Award Information
Agency: Department of Defense
Branch: Air Force
Contract: FA9550-06-C-0151
Agency Tracking Number: F064-027-0129
Amount: $98,884.00
Phase: Phase I
Program: STTR
Awards Year: 2006
Solicitation Year: 2006
Solicitation Topic Code: AF06-T027
Solicitation Number: N/A
Small Business Information
DESIGN INTERACTIVE, INC.
1221 E. Broadway, Suite 110, Oviedo, FL, 32765
DUNS: 075104708
HUBZone Owned: N
Woman Owned: Y
Socially and Economically Disadvantaged: N
Principal Investigator
 Laura Milham
 Director, Training Systems
 (407) 706-0977
 laura@designinteractive.net
Business Contact
 John Stanney
Title: CFO
Phone: (407) 706-0977
Email: john@designinteractive.net
Research Institution
 EMBRY-RIDDLE AERONAUTICAL UNIVERSIT
 Beth Blickensderfer
 Dept. of Human Factors & Sys.
Daytona Beach, FL, 31114
 (386) 323-8065
 Nonprofit college or university
Abstract
Improving team communication in distributed C2 environments must start with addressing underlying components of communication problems. First, it is important to understand what defines “good” communications (e.g., domain-specific frequencies, types, shifts from explicit to implicit communication) and what communications, or lack thereof, contribute to breakdowns. By neglecting the examination of these influences on team communication, data interpretations remain ambiguous, possibly misrepresentative. Next, it is important to know when communication failures occur to monitor and measure team performance. Finally, communication analyses must consider why errors occur (i.e., information is not exchanged, received, correct, or comprehended). The measurement of these cognitions will be described via state-of-the-art EEG and eye tracking metrics to assess the reasons for communication failure. To address these issues, this effort proposes to develop a Multi-axis APproach to Measuring and Interpreting Team Communications (MAP IT-C), a conceptual model which describes: 1) the process to develop a Predictive Framework driven by task analysis and social networks analysis, and 2) the specifications for Real-time Communication and Performance data collection and 3) an Online Diagnostic Engine used to diagnose team performance real-time (i.e., mapping a comprehensive suite of metrics [communication, physiological, and behavioral metrics] against expectation data generated from the Predictive Framework).

* information listed above is at the time of submission.

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