New technologies that sense surroundings and learn from data are bringing intelligence to service systems, allowing them to center on people by incorporating individuals’ feedback and input. These systems create more value through adaptive and individualized interactions. From healthcare to transportation to advanced manufacturing, service systems make our lives safer, easier and more productive on a daily basis.
Thus, this subtopic seeks proposals aimed at combining the reach of the internet with new ability to directly connect and seamlessly integrate the modern industrial landscape defined by machines, factories, farmlands, and infrastructure. Such proposals may aim at (but are not limited to) development of innovative technologies that would promote creation of entirely new types of industrial jobs requiring complementary human-digital workforce, and create desired products and services at the right scale, speed, and level of personalization.
We seek to support innovative new companies to create and commercialize new service systems that are not only smart, but human-centric. By definition, a human-centered service system interacts with people -- end users, recipients, beneficiaries, providers and/or decision makers -- as it operates.