Manpower and Personnel Estimation Methods for Post-Deployment Software Maintenance

Award Information
Agency:
Department of Defense
Amount:
$729,993.00
Program:
SBIR
Contract:
W911QX-06-C-0067
Solitcitation Year:
2004
Solicitation Number:
2004.3
Branch:
Army
Award Year:
2006
Phase:
Phase II
Agency Tracking Number:
A043-043-3425
Solicitation Topic Code:
A04-043
Small Business Information
KNOWLEDGE BASED SYSTEMS, INC.
1408 University Drive East, College Station, TX, 77840
Hubzone Owned:
N
Woman Owned:
N
Socially and Economically Disadvantaged:
N
Duns:
555403328
Principal Investigator
 Michael Painter
 Senior Systems Analyst
 (979) 260-5274
 mpainter@kbsi.com
Business Contact
 Donielle Mayer
Title: Business Operations Manag
Phone: (979) 260-5274
Email: dmayer@kbsi.com
Research Institution
N/A
Abstract
The goal of this effort is to develop an advanced methodology and supporting tools to assess post-deployment software maintenance (PDSM) staffing level needs, estimate operations and maintenance costs, and determine training requirements for emerging weapon systems. There are significant gaps in the technology needed to successfully conduct such assessments. Critical needs include: (i) appropriate (i.e., valid, accurate) model(s) for PDSM workload estimation, (ii) methodology for PDSM concept analysis and refinement (i.e., there is a need for guidance in how to think about the problem, as well as how to formulate and analyze tradeoffs in the design space), and (iii) an architectural strategy for the automated tools supporting PDSM concept formulation and analysis. The proposed technology will help analysts determine the post-deployment software operations and maintenance burden and the key factors that affect them. In addition, this technology will provide the foundation for quantifying the effects of changes in maintenance concepts and doctrine, changes in the external environment, changes in maintenance-related process design, and variations in human performance to determine their effects on both maintenance and operational unit performance (e.g., operational availability, go-to-war capability).

* information listed above is at the time of submission.

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