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Geriatric Symptom Protocols for Improved Triage in Offices and Assisted Living

Award Information
Agency: Department of Health and Human Services
Branch: National Institutes of Health
Contract: 1R41NR015200-01
Agency Tracking Number: R41NR015200
Amount: $224,543.00
Phase: Phase I
Program: STTR
Solicitation Topic Code: NINR
Solicitation Number: PA13-235
Solicitation Year: 2014
Award Year: 2014
Award Start Date (Proposal Award Date): N/A
Award End Date (Contract End Date): N/A
Small Business Information
510 Meadowmont Village Circle Suite 250
CHAPEL HILL, NC 27517-7584
United States
DUNS: 963218420
HUBZone Owned: No
Woman Owned: No
Socially and Economically Disadvantaged: No
Principal Investigator
 (919) 951-5700
Business Contact
Phone: (919) 951-5700
Research Institution
UNIVERSITY OF NORTH CAROLINA CHAPEL HILL Office of Sponsored Research AOB 104 Airport Drive, CB#1350
CHAPEL HILL, NC 27599-0001
United States

 () -
 Nonprofit college or university

DESCRIPTION (provided by applicant): For medical practices, a major challenge is managing the hundreds of telephone calls received daily, many of which are about new or worsening medical symptoms. Particularly difficult are calls from persons with little or no medical training about frail older persons living at home or in assisted living (AL) communities. Incoming calls are typically answered by a receptionist with little medical training, who takes basic information and passes the call to an office nurse,who resolves the call with occasional provider backup. Consistent, high-quality management and documentation of these telephone contacts is a formidable task for both medical offices and AL communities. Standard protocols and triage systems exist for obstetrics, pediatrics, and general adult medicine, but no geriatric-specific products exist, and integration of telephone information-gathering systems with electronic health records (EHRs) is rudimentary. Thus, a growing need exists in the healthcare m

* Information listed above is at the time of submission. *

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