CIFTS:Communications and Information Flow Tracking System

Award Information
Agency: Department of Defense
Branch: Air Force
Contract: FA9550-07-C-0134
Agency Tracking Number: F064-027-0278
Amount: $743,120.00
Phase: Phase II
Program: STTR
Awards Year: 2007
Solicitation Year: 2006
Solicitation Topic Code: AF06-T027
Solicitation Number: N/A
Small Business Information
12 Gill Street, Suite 1400, Woburn, MA, 01801
DUNS: 967259946
HUBZone Owned: N
Woman Owned: N
Socially and Economically Disadvantaged: N
Principal Investigator
 Andrew Duchon
 Cognitive Scientist
 (781) 496-2490
Business Contact
 Margaret Clancy
Title: Chief Financial Officer
Phone: (781) 496-2415
Research Institution
 Steven M Shope
 5865 South Sossaman Road
Mesa, AZ, 85212
 (408) 988-1000
 Domestic nonprofit research organization
In organizations such as the Air and Space Operations Center (AOC), team members collaboratively process information about time sensitive targets for prosecution in time constrained situations. To assure the highest degree of performance, operators undergo periodic training. Training effectiveness is maximized by providing performance measurement and feedback to operators, so they can learn from their actions and errors. However, identifying reliable performance indicators is difficult. Electronic text chat has become a primary medium of communication throughout the military over the past fifteen years and is the essential form of communication in the AOC. CIFTS, the Communications and Information Flow Tracking System, will provide collaborative performance measures based on patterns of communications flow and models of communications content derived from chat data. These measures will be correlated with external performance measures (e.g., expert ratings, outcome measures) to validate their utility for unobtrusive team performance assessment. The resulting system will improve the team performance assessment capabilities in the AOC by leveraging a largely untapped source of performance data: inter-personal communications. Lessons learned from a deployed CIFTS system will increase the knowledge base in the team and organizational performance research area.

* Information listed above is at the time of submission. *

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