CIFTS:Communications and Information Flow Tracking System

Award Information
Agency:
Department of Defense
Branch
Air Force
Amount:
$743,120.00
Award Year:
2007
Program:
STTR
Phase:
Phase II
Contract:
FA9550-07-C-0134
Award Id:
77931
Agency Tracking Number:
F064-027-0278
Solicitation Year:
n/a
Solicitation Topic Code:
n/a
Solicitation Number:
n/a
Small Business Information
12 Gill Street, Suite 1400, Woburn, MA, 01801
Hubzone Owned:
N
Minority Owned:
N
Woman Owned:
N
Duns:
967259946
Principal Investigator:
AndrewDuchon
Cognitive Scientist
(781) 496-2490
aduchon@aptima.com
Business Contact:
MargaretClancy
Chief Financial Officer
(781) 496-2415
clancy@aptima.com
Research Institute:
COGNITIVE ENG. RESEARCH INST.
Steven M Shope
5865 South Sossaman Road
Mesa, AZ, 85212
(408) 988-1000
Domestic nonprofit research organization
Abstract
In organizations such as the Air and Space Operations Center (AOC), team members collaboratively process information about time sensitive targets for prosecution in time constrained situations. To assure the highest degree of performance, operators undergo periodic training. Training effectiveness is maximized by providing performance measurement and feedback to operators, so they can learn from their actions and errors. However, identifying reliable performance indicators is difficult. Electronic text chat has become a primary medium of communication throughout the military over the past fifteen years and is the essential form of communication in the AOC. CIFTS, the Communications and Information Flow Tracking System, will provide collaborative performance measures based on patterns of communications flow and models of communications content derived from chat data. These measures will be correlated with external performance measures (e.g., expert ratings, outcome measures) to validate their utility for unobtrusive team performance assessment. The resulting system will improve the team performance assessment capabilities in the AOC by leveraging a largely untapped source of performance data: inter-personal communications. Lessons learned from a deployed CIFTS system will increase the knowledge base in the team and organizational performance research area.

* information listed above is at the time of submission.

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