Problem Conceptualization & Resolution of Network Problems in Tactical Environment

Award Information
Agency:
Department of Defense
Branch
Army
Amount:
$69,057.00
Award Year:
2010
Program:
SBIR
Phase:
Phase I
Contract:
W15P7T-10-C-S208
Award Id:
97691
Agency Tracking Number:
A093-150-0607
Solicitation Year:
n/a
Solicitation Topic Code:
Army 09-150
Solicitation Number:
n/a
Small Business Information
3750 Palladian Village Drive, Building 600, Marietta, GA, 30066
Hubzone Owned:
N
Minority Owned:
N
Woman Owned:
N
Duns:
179321302
Principal Investigator:
Rashaad Jones
Research Associate II
(770) 565-9859
rashaad.jones@satechnologies.com
Business Contact:
Ronda Lawson
Contracts Adminstrator
(770) 565-9859
kevin@tanner.com
Research Institution:
n/a
Abstract
Our objective is to document the types of problems network management operators have in high stress environments and to create a report on best processes for problem resolution. Our research involves understanding the role expertise has on situation awareness (SA) in the network operations (NetOps) work domain. Our approach is multifaceted. Since very little research has been conducted for this work domain, we begin by leveraging our work on expertise and SA in areas such as aviation and Army Infantry operations. We propose to perform observational studies on inexperienced operators and compare them to experienced operators to identify the differences in problem resolution between each group. Our proposed research will provide a low-risk, high payoff model for the Army based on a solid theoretical framework and existing cognitive task analyses that capture network centric warfare needs for the Army. The results of our Phase I research will be a report on the best processes for problem resolution to effectively support inexperienced operators. The product of the proposed research, when carried through to Phase II, will be a goal-supporting system for network management operators designed to help them cope with the challenges of network centric warfare.

* information listed above is at the time of submission.

Agency Micro-sites


SBA logo

Department of Agriculture logo

Department of Commerce logo

Department of Defense logo

Department of Education logo

Department of Energy logo

Department of Health and Human Services logo

Department of Homeland Security logo

Department of Transportation logo

Enviromental Protection Agency logo

National Aeronautics and Space Administration logo

National Science Foundation logo
US Flag An Official Website of the United States Government